配送ポリシー

SHIPPING POLICY

Last Updated: November 2025

At Stony Tackle Shack, we're committed to getting your premium fishing gear to you as quickly and affordably as possible. Here's everything you need to know about our shipping process.

WHERE WE SHIP

We currently ship to:

All provinces and territories across Canada
United States
We're actively expanding to Japan, Europe, and Mexico - stay tuned for updates!

SHIPPING COSTS & RATES

Shipping rates are calculated at checkout based on:

Your delivery location
Package weight and dimensions
Selected shipping method
Time of year (rates may vary seasonally)

We work with trusted carriers including Canada Post, UPS, and other regional couriers to provide you with the best rates and service.

PROCESSING TIME

Orders are typically processed within 1-3 business days during regular store hours:

Wednesday to Friday: 9am - 5pm
Saturday: 7am - 4pm
Sunday: 7am - 2pm
Closed Mondays and Tuesdays (except summer: Noon - 5pm)

Please note: Processing times may be longer during peak fishing seasons (spring/summer) and holidays.

DELIVERY TIMEFRAMES

Estimated delivery times vary by location:

Local Alberta: 2-5 business days
Canada: 3-10 business days
United States: 5-15 business days
International: 10-30 business days

Delivery times are estimates and may vary based on carrier performance, customs clearance (for international orders), weather conditions, and seasonal demand.

TRACKING YOUR ORDER

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status in real-time.

INTERNATIONAL ORDERS - DUTIES & TAXES

For international shipments:

Duties and taxes are calculated and displayed at checkout where applicable
You'll know the total cost upfront - no surprise fees upon delivery
Customs clearance times vary by country and are beyond our control
You're responsible for complying with your country's import regulations

CURRENCY & PAYMENT

International customers can pay in their local currency for a seamless checkout experience.

SHIPPING RESTRICTIONS

Please note:

Live/Frozen Bait: Due to the perishable nature of live and frozen bait, these items are available for local pickup only or within limited shipping zones. Contact us at info@stonytackleshack.ca before ordering if you need bait shipped.
Some products may have shipping restrictions to certain regions due to size, weight, or regulations.

SHIPPING DELAYS

While we strive for on-time delivery, factors beyond our control may cause delays: